Frequently Asked Questions

Yes! Goin’ Postal ships daily with all the major carriers. We offer nearly ALL the services each specific carrier offers. And the BEST PART is that we will compare for you ALL the options for your shipment or mail piece. From USPS Ground Advantage to FedEx Express Saver to UPS Next Day Air (and everything in between) we will give you the best price that meets your needs.

Yes, we carry a wide-range of USPS postage stamps. We try to keep a variety of First Class Forever Postage Letter stamps available along with post card and international 1oz letter stamps. We can also print stamps for heavier envelopes as flats.

Yes, you can fax at Goin’ Postal. We have both outbound and inbound fax
services.

Yes, Goin’ Postal has North Carolina certified notaries on staff. We strive to have one available at all times. While no appointment is required, we do recommend you call ahead of time to verify one will be present at the time of your visit.

Yes, we offer livescan fingerprinting (along with I9 verification and identification photographs) through FieldPrintUSA.com. Visit that website to schedule your livescan fingerprint. At this time Goin’ Postal does not offer “Wet” fingerprinting services.

While we are able to receive packages from all sources (FedEx, UPS, USPS, Amazon, freight), we only accept deliveries for Personal Mailbox (PMB) customers. PMBs are a great way to prevent porch piracy and keep your mail and packages out of the weather. Stop in the store to open your Personal Mailbox today!

The Goin’ Postal process is proven to reduce errors and misunderstandings. We find the written form holds us accountable to you the customer as we have your written instructions on where to send you package. The written form also provides you a written copy of all the information regrind your shipment such as weight, dimensions, address, carrier and service chosen, special handling needs, and price.

Our system allows us to take your package, provide you a price, and get you on your way. We produce the label and the tracking after you leave and email that to you. We find Goin’ Postal customers appreciate the emailed tracking number as it contains a clickable link that takes you directly to a tracking page for real-time updates on your shipment. The email is also easily forwarded to whomever needs the tracking number as well.

There are certain things that Goin’ Postal cannot (or will not) ship. If something is not regulated, it is a safe bet we can send it. If an item is potentially regulated in some manner, we may not be able to ship it. For example- HAZMAT (Hazardous Materials such as extremely flammable liquids and gases) require special licenses to handle and ship so Goin’ Postal obviously does not ship those. Lithium batteries can be shipped but not in large quantities and must be carefully packed. We do not ship ammunition, guns, or parts of guns such as upper/lower receivers, triggers, and barrels as these are regulated items. Goin’ Postal does not ship prescription medication. We are prohibited from shipping alcohol, tobacco, marijuana, cannabis, THC-containing products, and vaping products.

Absolutely! We are your local international shipping experts. We will make certain your package is orderly packed; review the import requirements for your destination country; advise you on potential customs, duties, and fees; and give you all your shipping options- from USPS, UPS, FedEx, and even DHL!

Well, shipping a package to another sovereign country is not quite the same as shipping a gift to your grandma. First thing- know what you are sending. You will need to fill out a customs declaration form. Don’t worry, we’ll actually fill out the official one for you, but we do need you to be able to list every item you are sending: what is it made of, is it new or used, how much is it worth, is it a gift or something you are selling- details like that. The second thing is you need to be prepared for this to take some time; we want to take the time to get your package overseas with no surprises so we ask that you be prepared to spend some time with us in the process. While most household goods or small things like simple gifts are typically able to se sent to most countries, each country is unique with its restrictions. For unusual, highly valuable, or merchandise being sold to a foreign buyer, Goin’ Postal recommends using the services of a US international exporter or an in-country customs broker.

No, Goin’ Postal is not an exporter so we cannot give you final advice on what you can/cannot send to a specific country or if there are special or unique restrictions. What we can do is review with you the list of guidelines for a specific country and properly fill out what is typically required for a customs declaration.

Each country makes its own rules regarding what is safe and beneficial for its citizens and its industries. As such restrictions on what can be sent varies country to country. Mexico does not allow skin care or beauty products without a special license. Italy prohibits playing cards.

You were given an address that has an FPO, APO, or DPO in it. This is a special designation for mail going to an overseas military or diplomatic location. It allows you to send mail and packages at domestic rates to foreign destinations or ships at sea (and maybe in the future space???). The address you were given should have your service member’s name, a Unit number, the designation APO/FPO/DPO, the designation AP or AE, and a zip code. Some units may include the unit name (not all do) or other information such as a Box number. To fill out our shipping form you would use the Unit number as the street name/number, APO/FPO/DPO is the city, and AE/AP is the state.

Don’t worry. Freight sounds scary but here at Goin’ Postal we will make it as simple and straight-forward process as possible. If you have an item too big for the traditional carriers (exceptionally long or an item heavier than 150lbs) we have the tools, expertise, and contacts to get it out of your living room and to its destination via a number of freight sources. Whether it requires packing, crating, palletizing, or any other special requirement we can take care of it! In many cases we may even be able to ship direct from your front door. Contact us for more information on next steps!

Yes! We take returns all day long and our daily pickups with FedEx, UPS, and USPS means your item will get back to the seller and your money returned to you quickly. Just bring your item in with the return label and we’ll get it bagged or packed up and sent off.

If you have your drop-off item packed up and ready to go there is no charge. If we have to print your label or help you tape it up there is a nominal fee. And while we do our best to help you reuse your packaging, if you need new packaging we do ask that you purchase that. All FedEx, UPS, and DHL drop-offs are accepted free of charge all the time. We do accept USPS-labeled returns as a courtesy; the first two USPS returns/day are accepted free of charge. There is a $0.50/package charge after the first two. This charge is waived for our in-house account holders and our Personal Mailbox (PMB) holders.

The short answer is YES! The longer answer is we can scan and print ALL USPS QR-codes and MOST FedEx QR codes. Unfortunately, due to exclusive agreements between The UPS Store franchise, UPS, and Amazon, we are unable to accept UPS QR codes. In most cases retailers are able to substitute a QR code for an actual label if requested.

Yes! Thank you for asking. We are extremely proud of our Print Center. We can meet just about any printing need you may have. From full-color banners, posters, and photos to yard signs and wall graphics to high-volume documents, custom cards (such as postcards or invitations), blueprints, and custom, die-cut stickers- we can do it all. For print-ready files we can promise same-day to next- day availability. And if your file is not print-ready, we can help get it there through our on-staff designers. Bottom line- give us a call or visit the Goin’ Postal Print Center for anything you need printed.

Absolutely! We LOVE Cheer Heads! What a fantastic way to celebrate (and embarrass!) your son, daughter, spouse, boss, co-workers than with a bigger-than-life-size cut-out head! Bring in your picture and we can do the rest. Using our user-friendly FotoZoomer kiosk we’ll take that picture, print it as a banner on sticky paper, place it on a backing of your choice (normally coro-plast sign board), cut it out, glue a stick on it, and you’re off! This normally takes less than an hour (not including drying time for the glue). Stop by today to get your Cheer Head! Find our more at https://gpsneadsferry.com/print/.

Yes we do. We can print all sizes from ARCH A to ARCH E1/2 and ANSI B-E. Whether it is a single sheet or multiple sets we can do it at Goin’ Postal. Bring your file in and upload through our user-friendly Fotozoomer kiosk or submit online. Find our more at https://gpsneadsferry.com/print/.